Privacy Policy

What we collect

• Account/contact details: name, email, phone, address, login and support communications.
• Transaction and service data: purchase history, preferences, and customer service records.
• Device/usage data: IP address, device IDs, browser type, pages viewed, referrals, timestamps, and approximate location inferred from IP.
• Cookies and similar technologies: identifiers used for site functionality, security, and analytics.

How we use personal information

• Provide and operate the website, create/maintain accounts, and process orders.
• Security, fraud prevention, troubleshooting, and enforcing our terms.
• Analytics and service improvement (e.g., understanding usage and performance).
• Marketing: sending updates or offers where permitted by law (and with consent where required). You can opt out at any time.

Sharing and disclosures

We may disclose personal information to trusted service providers who assist with hosting, analytics, customer support, payment processing, email delivery, and security. We require them to handle information securely and only for authorised purposes. We may also disclose where required or authorised by law, or to protect rights, safety, and integrity of our services.

Overseas disclosures

Some service providers may store or process information outside Australia. Where we disclose overseas, we take reasonable steps to ensure the recipient handles personal information consistently with the APPs (unless an exception applies).

Cookies & analytics

We use cookies and similar technologies for core site functions, session management, security, and to measure site usage. You can control cookies through your browser settings; blocking some cookies may affect site functionality.

Security and retention

We use reasonable administrative, technical, and physical safeguards to protect personal information. We keep personal information only as long as needed for the purposes described above, legal/regulatory obligations, dispute resolution, and enforcement, after which we take reasonable steps to delete or de-identify it.

Your rights (access & correction)

You may request access to, or correction of, personal information we hold about you. We may need to verify your identity and may refuse a request in limited circumstances permitted by law. If you are not satisfied with our response, you may lodge a complaint with us and/or the Office of the Australian Information Commissioner (OAIC).

Contact us

WombatWinz Pty Ltd (Australian proprietary company limited by shares (Pty Ltd))
Level 10, 123 Pitt Street, Sydney NSW 2000, Australia
Email: contact@wombatwinz.com | Phone: +61 2 8015 7394
ABN 53 826 149 702 | ACN 612 948 371